SO Pilates Terms and Conditions2024-01-16T20:17:20+00:00

SO Pilates Terms and Conditions

Welcome to SO Pilates!

By booking a class, you automatically agree to the below Terms & Conditions.

Joining SO Pilates

All new clients must attend an induction session, whether in a group or 1:1 setting, before participating in any classes at SO Pilates. These are designed to familiarise you with our studio and equipment, to ensure your safety during workouts, and to show you how to purchase further credits and book onto classes.

Induction sessions can be booked via our website.

All new clients must be aged 18 or over.

Membership and Fees

All class credit purchases and class bookings are made in the StudioBookings app.

Free class credits included in our induction offers are available once only per new client. These are non-refundable, and not transferable to another client. They will expire 1-month from the date of the induction, and will be added onto your account on StudioBookings once you have had your induction.

Prices of class credit bundles and monthly packages will be determined by the Company and details will be available from the Studio, on the website and on the StudioBookings app.

Payments for class credits in any amount are non-refundable unless expressly stated otherwise.

Class credit bundles

When you purchase a bundle of class credits it is a one-off payment and will not renew automatically.

Class credit bundles are a one off payment and will not renew automatically. Each package has an individual expiry period. Please check before purchasing.
Classes must be attended by each packages expiration date.

Monthly rolling direct debits

Our monthly packages will renew every month, they are a rolling direct debit. If you choose one, you will be on the bronze (4 credits p/m), silver (6 credits p/m), or gold (10 credits p/m).

Monthly memberships will automatically renew at the end of the month. To to cancel your monthly rolling membership, you must give at least 1 months’ notice in writing to

Bookings and cancellations

Client’s can only book sessions for themselves, with any bookings being done via the StudioBookings app, unless stated otherwise.

We reserve the right to change teachers at any given time without notifying the client. It will be reflected on the schedule as soon as possible.

SO Pilates offer 24-hour cancellation policy, which provides a fair opportunity for all clients to attend at a time suitable to them.

To prevent loss of class credit, a class booking must be canceled at least 24 hours before class start time. If the class is canceled 24 hours or more before class start time, class credit will be returned to your account.

If the class is cancelled less than 24 hours before class start time, class credit will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, injury, traffic and transportation issues.

Classes will not run if there are less than 3 clients booked in.

If you are on the cancellation list and cannot make it you must remove yourself from the cancellation list – if you are auto selected for the class you are waiting on, the same notice of cancellation is still applicable.

Waitlist procedure

We operate on a first come first serve basis. Clients can add themselves to a waitlist for a full class.

If a spot opens up, due to cancellation, etc the first person in line gets added to the class automatically. If a second person cancels, the next person in line on the waiting list gets added.

The system will send an email letting you know you are off the waiting list and are now booked in for the class. If you are not added to the class, those still on the waiting list when the class starts will have their credit that was used to go on the waiting list automatically refunded.

Health and fitness

In joining SO Pilates and attending classes, clients agree they must inform studio staff of any health conditions that could affect their ability to participate.

It is a client’s sole responsibility to notify the studio before attending any induction/class of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since any previous classes. Clients are not advised to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing.

Any client that is pregnant, must inform the studio.

The studio reserves the right to refuse, at its absolute discretion, access to any client if it considers that the health and wellbeing of such client may be endangered by the use of the studio facilities.

Any client that suffers and accident or injury at the studio must immediately report such accident or injury, and the circumstances in which is occured, to a staff member at the studio.

From time to time during any induction and/or class, studio staff may physically adjust a client’s form and posture. If any client does not want such physical adjustments, they should inform studio staff at the beginning of each session.

If a client does wish to receive such physical adjustments, it is the client’s responsibility to inform studio staff when an adjustment has gone as far as is necessary or desired at the time.

Safety and hygiene

Smoking is strictly prohibited in the studio.

Clients must use the main entrance (front door) when entering or leaving the studio. Fire exits, which are signed, should not be blocked in any way. In the event of a fire, client’s are asked to make their way through the fire exit.

In the interests of safety and hygiene, no crockery, glass, or food are permitted in the studio, only water.

Other than the exception of guide dogs, no pets are permitted in the studio spaces.

Client’s should attend inductions and classes in comfortable, fitting exercise clothes. You should attend with gripped Pilates socks, if you don’t have any, they are available to purchase at the studio.

Hair should be securely tied back, to ensure the workout can be performed safely.

Client behaviour

The studio reserves the right to expel, suspend for a specific period, or refuse any further classes, of any client where, in the studio’s opinion:

-Client’s conduct may in any way harm the studio or the business-

-Has breached these Terms and Conditions-

-Such expulsion or suspension is otherwise in the interests of other clients-

Any client expelled or suspended will not be entitled to any refund for any period during which their membership has ceased or has been suspended.

Client’s must not attend any induction or class under the influence of alcohol or drugs and entry will be refused in such circumstances.

All clients must follow the instructions of studio staff at all times.

No photos or videos are permitted to be taken of the studio, or the studio’s staff members, without their prior consent.

Client’s must keep mobile phone and smartwatch use to an absolute minimum and any phone or smart watch brought to a session must remain on silent throughout and must not in any way disturb the session. If at any time this cannot be followed, please inform your instructor at the beginning of the class.

Class attendance

All clients are required to be signed in by the instructor before commencing a class.

If you are more than 10 minutes late to a class, you may not be able to attend. This is due to consideration of the trainer, other clients, and the importance of a warm-up. This decision will be at the discretion of SO Pilates instructors.

SO Pilates and its instructors reserve the right to restrict clients to certain classes or exercises in view of best practices and safety for the client. We also reserve the right to refuse client participation in classes who require medical clearance to exercise and do not provide appropriate supporting documentation.

Personal belongings

Personal belongings  that are brought to the studio are entirely at the Client’s own risk and the studio accepts no liability for any loss or damage whatsoever to any such items.

J-S-M-Photography mc
J-S-M-Photography mc
Steph was very provisional and delt with my problem, she boots and t training shoes sorted out with an outstanding result. I definitely will be going back .
I chose this practice due to the reviews and I honestly couldn’t have made a better decision. I would have no hesitation recommending SO Podiatry to anyone! I had a number of verrucas for over 5 years or so and had tried many ways to treat them over the years. After just 3 swift treatments at SO Podiatry, they’re gone completely. I wish I had of known about this treatment sooner, because now I wouldn’t chose any other treatment or practice. Fantastic service and friendly, professional staff. Thank you Stephanie!
Fiona Blake
Fiona Blake
Thank you so much Steph for sorting out my runners feet and toenails! Such a knowledgeable and friendly service. I can now continue marathon training with confidence that my feet are running happy again! Will come back.
Rebecca Clarke
Rebecca Clarke
I had an appointment at so podiatry. Thinking there was nothing they could do. I had a diagnosis very quickly and spot on advice to help with the pain. The service was extremely friendly and understanding. When I need help in the future. I will be going back to so podiatry. Thanks 😊
Zoe Neville
Zoe Neville
This place is amazing! Elizabeth was fab, I was quite nervous it was going to be painful… I had an ingrown toenail. Elizabeth was careful and treated the area slowly… NO PAIN whatsoever. The whole clinic was a dream with everyone being super friendly and uplifting personalities. My feet and toes feel so much better thank you.
Tom Johnson
Tom Johnson
so knowledgeable and friendly ! i went genuinely worried that i would not be able to run for ages and was immediately put at ease. The exercises I was given worked straight away. I can’t thank Steph and Jade enough for their work and to now be able to run and walk pain free is a great feeling. Thank you
Sheila Kirwan
Sheila Kirwan
Steph is a professional colleague and has a wealth of useful podiatric knowledge. Her expertise and clinical experience will help you obtain the best treatment plan for your foot problem and you will be eternally grateful for having met her. I recommend her services to all in the Worcester area.
Nicoleta Virginia Petre
Nicoleta Virginia Petre
In October I came to So Podiatry, Dr Elizabeth Carrington,I have just one appointment for ingrown toe nails,I was in pain I struggled to walk. I leave the building pain free. I have review in 2 weeks no infection,no pain, been amazing. THANK YOU SO MUCH To So Podiatry I found a lovely team ,ready to help you and very friendly. I highly recommend them .
Margaret Morrison
Margaret Morrison
I had exceptional attention at SO Podiatry using laser treatment following my assessment. Sadly the laser didn't resolve the problem but appropriate shoe wear and some massage did.Great care given

SO Podiatry

Your leg or foot pain and gait problems are in expert hands.

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The Latest from the SO Podiatry Blog


Knowing how Stephanie had helped a friend to be able to continue her professional dancing career, I knew I was seeing the right person for my injury. My expectations were more than satisfied in just three weeks and I have been able to walk pain-free after two sessions, the third visit just a check up. The healing and comfort level in my foot continues. Initially fearing I might be virtually house-bound and hobbling to get anywhere, I am able to forget any injury and lead my usual busy life with great joy … and I mean it!! I think everyone should see you Steph!

Mrs A Suganami

After two treatments by Stephanie it was gone! No sign of the verruca on my heel at all. Everybody asks does it hurt. Yes, it does for a very short time. Pay affects people in different ways, for me it was so worthwhile that if I had another verrucae, I would be straight in to see Stephanie. The Swift microwave therapy causes a very short burst of pain, which makes one jump, but is over in seconds. It is no worse than needling. As the treatment progresses the discomfort level decreases to the point where at the end, I could hardly feel it. It really is no big deal ad I would recommend SO Podiatry and the Swift microwave treatment to anyone.


I can certainly rate Stephanie. My painful verrucae have totally gone, It is such a relief to be able to be on my feet without any pain after all these years.

A A, Worcester

My 11-year-old daughter had multiple warts on her hands and multiple verruca on her feet. She was embarrassed and had low confidence due to these embarrassing skin lesions. We had tried helping her with over-the-counter remedies and nothing made a difference. We had read about swift microwave therapy and its success rate, so we booked an appointment to speak with Steph at SO Podiatry to see if this treatment would be successful. Swift microwave therapy was the treatment of choice and after two sessions the Veruca and warts have totally gone. Our daughter is now back to her cheerleading and rock climbing activities which she loves, and we’re pleased to say she is now a much happier and more confident girl.

J. King, Worcester

Six months ago I visited So Podiatry and Steph was absolutely amazing in assessing my stance, posture, walking and running gait and then arranging for my custom orthotic insoles to be made by a leading UK supplier. She was informative, knowledgeable and communicative throughout, and I felt that the service was excellent value for money. The orthotics are amazingly comfortable and it took no time at all to get used to wearing them. I recently ran my first marathon, Steph’s advice, treatment and the custom made orthotics made all the difference.

Neil Dixon, Worcester

I’ve been coming to Steph for over a year now for toenail reconstruction and I can’t thank her enough for giving me my confidence back. My toenails have been damaged for years and I’ve always hidden my feet and felt self conscious about them but she’s made it possible for me to have them on show again and I’m so happy.

Miss C Parker

I found the service I got from Stephanie of SO Podiatry was excellent. She was very professional, knowledgeable and seemed to genuinely care about getting a good outcome. I would have no hesitation in recommending her and using her again.

S Gray, Worcester

My 13yr old son first saw Stephanie for a biomechanics appointment. He had frequent calf strains/pulls, and had been injured for 8 weeks. As well as prescribing some insoles, Stephanie recommended specific strengthening exercises. He is now back to playing football 4 times a week, stronger than ever!

Mrs N Parkin

I have seen Steph over the last nine months with a variety of foot ailments and found her to be very professional and approachable. However, most importantly, she has managed to cure my various problems – ingrowing toe nail, verrucae, biomechanics and corn under nail! I have no hesitation in recommending her.


I used to suffer with incredible knee pain, it was a stabbing sensation that would stop me taking another step. It could be very painful, even at night so I took painkillers every morning and evening for it. Not any more. I just want to say thank you so much as can honestly say I haven’t had any pain in my knee since having MLS Laser treatment at SO Podiatry. I have since stopped taking all painkillers and I am using both legs as evenly as each other, it really is just amazing. At one point I thought I would need a knee replacement and now I’ve even thought about booking a cycling holiday.

Vanessa, Worcester

Contact Us

Contact us to discuss treatments and appointments. Booking is advisable but short notice appointments may be available.
Appointments that are cancelled with less than 48 hours notice, or if you fail to attend, the standard fees will be charged.


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